Ideal Terms and Conditions (T&C) document for homestay aggregators in India, written in a legal contract format. This version protects the platform, defines responsibilities of both hosts and guests, and ensures compliance with Indian regulations such as the Consumer Protection (E- Commerce) Rules, 2020, and the IT Act, 2000.
Effective Date: [14/07/2025]
Entity Name: [Gram Stay], a company registered under the Companies Act, 2013, having its principal office at [7, Gram Kajlas, Intkhedi chaap panchayat, khajuri sadak,Bhopal] (hereinafter referred to as “we”, “us”, “our”, or the “Platform”).
By accessing or using our website/mobile app or services, you (“User”, “Guest” or “Host”) agree to be bound by these Terms and Conditions. If you do not agree, please do not use our platform.
- Definitions
● Platform: Website/mobile app owned by the Gram stay
● Host: Individual or entity listing accommodation
● Guest: Individual or entity booking accommodation
● Listing: The homestay property displayed on the platform
● Booking: Confirmed transaction for property use by a guest - Eligibility
You must be at least 18 years old and capable of entering into legally binding contracts under Indian law. - Scope of Services
We act solely as an online marketplace to connect Hosts and Guests for short-term accommodation. We do not own, manage, or
control any of the listed properties. - Host Responsibilities
By listing on our platform, a Host agrees to:
● Provide accurate information about the property
● Maintain property hygiene, safety, and compliance with local laws
● Be available (or have someone available) to facilitate guest check-in
● Accept and honor bookings unless there is a valid reason to cancel
● Provide legally required documents such as ID and property proof for verification - Guest Responsibilities
By booking a property, a Guest agrees to:
● Use the property respectfully and lawfully
● Not damage or steal property
● Comply with check-in/check-out times
● Abide by local laws, society rules, and safety codes
● Share valid identification and contact details when required - Booking & Payments
● All bookings are subject to confirmation and availability.
● Payments are processed through third-party payment gateways.
● Hosts receive their payment post guest check-in, minus service fees.
● Guests agree to pay in full, including any applicable taxes and fees. - Cancellation & Refunds
Refer to our Cancellation & Refund Policy for full details. Refund eligibility depends on cancellation timelines and whether the cancellation was guest- or host-initiated. - Liability Disclaimer
● We do not guarantee the condition, legality, or suitability of any listed property.
● We are not liable for any loss, injury, theft, or damages during the guest’s stay.
● Disputes between hosts and guests shall be resolved with minimal intervention from the platform, unless escalation is necessary - Content & Conduct
Users shall not:
● Post false, misleading, or illegal content
● Use the platform to harass, defraud, or exploit others
● Upload viruses or attempt to breach platform security - Intellectual Property
All logos, brand names, trademarks, text, and content on the platform belong to [Your Company Name] and may not be used
without prior written permission. - Suspension and Termination
We may suspend or terminate user accounts for:
● Repeated cancellations (hosts)
● Misuse or misconduct
● Violation of law or platform policies
● Fraudulent listings or bookings - Dispute Resolution
Any disputes arising out of or in connection with these terms shall be resolved through:
1. Amicable negotiation
2. Arbitration under the Arbitration and Conciliation Act, 1996. Venue: [City], India. Language: English. - Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Courts in [Your City] shall have exclusive jurisdiction. - Grievance Redressal
In accordance with IT Rules, our Grievance Officer can be contacted at:
Name: [Parikshit Singh]
Email: [grievance@gramstay.com]
Phone: [9826053783]
Address: [7, Gram Kajlas, intkhedi chaap panchayat, khajuri sadak,Bhopal] - Amendments
We reserve the right to amend these Terms at any time. Continued use of the platform constitutes acceptance of the
revised terms.
