Cancellation And Refund Policy

Effective Date:  01/09/2025
This Cancellation and Refund Policy governs the terms of cancellation and refunds for bookings made on Gramstay s platform.

1. Guest-Initiated Cancellations
   ● More than 7 days before check-in: Full refund (minus service fees)
   ● 3–7 days before check-in: 50% refund
   ● Less than 3 days: No refund
   refunds will be processed and credited into your original payment methods within 7-10days
2. Host-Initiated Cancellations
   ● 100% refund to guest
   ● Host may be subject to penalties or suspension
3. Force Majeure
   We may waive cancellation penalties in case of natural disasters, government restrictions, or emergencies.
4. No-Shows & Early Departures
   No refunds unless caused by host’s failure or misconduct.
5. Platform Discretion
   We reserve the right to override policy on a case-by-case basis to ensure fairness and safety.

Cancellation Policy – Website/App Interface Format

Cancellation Rules Made Easy For Guests

• Cancel 7+ days in advance: Full refund
• Cancel 3–7 days in advance: 50% refund
• Cancel <3 days: No refund

For Hosts
● Cancelling? Your guest gets a full refund. Repeated cancellations may lead to penalties

Emergencies?
We handle natural disasters or host issues with flexible terms and full support. Need help? Contact us at grievance@gramstay.com.